Terms and Conditions

Terms & Conditions
Please read these carefully – they are a binding agreement when ordering from Lettices.com.
Lettices.com is owned and operated by Poppy Lettice, a vegan based on the Isle of Wight.
We aim for total customer satisfaction. If you have any suggestions or comments please contact us using the details below:


Website Terms and Conditions of Use
Please read this agreement carefully before accessing or using this site. By accessing or using the site, you agree to be bound by this agreement. The information and services on this site are provided by Lettices.com and its suppliers, subject to your agreement to the terms and conditions below.

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card and debit card payment through PayPal or you can use your PayPal account if you have one.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

‘Use By’ Dates
Most products we handle have medium best before dates as they are sold Freshly Made, however, we will only guarantee a maximum of 3 days on delivered goods once they are opened, although our meat products can be frozen and used later than this. Delivered products should all, without exception, be stored in a refrigerator upon receipt.

Bulk Orders
If you intend to order a large amount of one item, we strongly advise you to contact us to check availability, although we can manufacture to order on receipt of payment in advance. We recommend that only organisations or businesses with gross demand buy in Bulk Orders as stock will need to be consumed fairly quickly.

We need up to 7 days to make products fresh to order, then allow a further 3-4 days for despatch and delivery. If you know you are unlikely to be in at the time of delivery, you may provide an alternative delivery address in the checkout, which allows many customers to receive orders at work, or via friends and family. Orders that arrive late or are returned to us as a result of incorrect delivery details or no one being present at the address at the time of delivery will not receive a refund for goods that as a result then become unsuitable for consumption. Orders returned to us will not receive a refund for postage and should you still require the order, postage is charged again. So if you’re at work during the day and there’s no one at home, perhaps your work address would be better, or a relative or neighbour.

You agree that in line with UK legislation we have a maximum of 30 days in which to fulfil your order. Additionally, in the rare event that delivery may be delayed due to the actions or errors of a delivery company that you will allow us reasonable opportunity to intervene and ensure the goods are delivered to you.
Delivery schedules are generally reliable (more so with couriers) but can not be guaranteed. Difficulties in the postal system, especially in the events of strikes or adverse weather are beyond our control, Therefore late delivery is not reason alone for a refund. If you believe your order may be late, do not hesitate to contact us on info@lettices.com, as you will most likely know before we will if a problem is developing.

For ALL parcels the following conditions must be accepted:
If you provide us with incorrect delivery details and the goods are lost, delivered to the wrong address or delayed we shall not be held liable for any costs.
We may replace goods at our discretion but the customer will be required to pay for the full postage.
We may be able to arrange a collection with a courier for LESS than it would cost you – please contact us to discuss this. We would then usually refund the value of the goods less the cost of collection, which will ultimately save you a little money. Additionally the goods will be fully insured in transit. Please note however, that this option is not offered on small items that would travel in first or second class post.

Special Orders
It is important to note that Special Orders such as mixed hampers or gift packages must be paid for in advance, and are not refundable under the Distance Trading rules. We advise you to consider making such an order carefully before placing it, as unless the goods are actually faulty or different to those requested we cannot refund you.

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Chilled Goods
The following information is VERY important.
Chilled goods CAN NOT BE RETURNED FOR RESALE AND ARE NOT REFUNDABLE, if you order them you must be in to receive them or you must provide an address where they can be received safely.
Chilled goods are normally sent overnight for a delivery the following day. However in some parts of the UK, in particular parts of Scotland, Northen Ireland and the Isles, next day deliveries ARE NOT POSSIBLE and will take 2, occasionally 3, working days. You are welcome to contact us on info@lettices.com to confirm if you are unsure if this will affect you. If chilled goods are delayed in transit, you MUST accept the parcel and inspect the goods.
We will refund you for any goods that are damaged, however some chilled goods are not susceptible to damage in such short delays (some are only chilled as a precaution or to achieve expiry dates into the future) and we will not refund for those items as we are certain they are safe and fit for use.

Service Agreement
You agree that the ‘Service’ we provide begins once the order is received by us and paid for. Your order is prepared, picked, packed and despatched to an address that you nominate. The ‘Service’ as defined in this sense begins from the time we commence this work, not when the parcel is despatched, nor when it is received. Although stock levels are regularly checked, stock levels on the site are just an indication but may on occasions not reflect actual levels due to the nature of some items which are more perishable for example.

Data Protection
You agree that we may use your full contact details in order to assist with delivery. For example: including your telephone number on the delivery address label so delivery staff can make contact with you to assure fulfilment.
Lettices.com does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment (primarily for card processing and delivery).
In this case, the third party will not disclose any of the details to any other party under their contractual agreements with us.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at:

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer and then passed on to PayPal. They are not held in any way on any web site we own.

Contacting Us
If you need to reach us, please email us using the link on the store page, alternatively, you can contact us on info@lettices.com.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses and to store your details. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Use of Information and Services
Lettices.com assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, services or other material on this site. While Lettices.com strives to keep the information on this site accurate, complete, and up-to-date, Lettices.com and its suppliers cannot guarantee, and will not be responsible for any damage or loss related to, the accuracy, completeness or timeliness of the information.

Limitation of Liability
In no event will Lettices.com or its suppliers be liable for any special, indirect, punitive, exemplary or consequential loss, or any loss whatsoever, including loss of data or profits and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. You acknowledge and agree that the limitations set out above are fundamental elements of this agreement and the site would not be provided to you absent such limitations.

You agree to indemnify, defend and hold harmless Lettices.com, its affiliates and suppliers from any liability, loss, claim and expense (including reasonable legal fees) directly or indirectly related to your breach of this agreement.

Proprietary Rights
All materials on this site (as well as the organisation and layout of the site) are owned by and subject to the copyright of Lettices.com or its suppliers and may be accessed, downloaded or printed only for your personal non-commercial use. Without the prior written permission of Lettices.com or its suppliers, you may not copy, distribute or transfer any material on this site, in whole or in part.

Changes to Site
Lettices.com and its suppliers may make improvements or changes in the information, services, products, and other materials on this site, or terminate this site, at any time without notice. We reserve the right to update and improve content on this site without reservation.

This Agreement
Lettices.com may modify this agreement at any time and such modifications shall be effective upon posting of the modified agreement on this site. Your continued access or use of this site upon or after the date of such posting and notification shall be deemed your acceptance of the modified agreement.

Lettices.com’s failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right.

This agreement will be governed by and construed and interpreted in accordance with the laws of England and the parties hereby submit to the non-exclusive jurisdiction of the English Courts.